Customer Case Study · MIP

Data That Generates Donations

From Fragmented Donor Data to Sustainable Growth

A fundraising organization had a large amount of donor data, but it was scattered across various systems and channels. By consolidating that information into a single, centralized donor view, targeted follow-up became possible, and fundraising shifted from one-off campaigns to a sustainable growth model.

+70%
Donation Revenue
within 12 months
+180%
Active Donors
more donors who give effectively
+25%
Contact Database
growth of the addressable audience

Objective

More donations—on a regular basis rather than just once in a while

The organization wanted to systematically increase the number of donations and donors through targeted follow-up and a clearer understanding of donor potential—not through one-off campaigns, but through an approach that is repeatable and scalable.

Challenge

A lot of donor data, but no complete picture of the donors

Donor data was scattered across various systems and touchpoints. The website, mailings, telemarketing, campaigns, and previous donations were not viewed as a single, integrated whole.

As a result, valuable information went untapped. Loyal donors, donors who had stopped giving, and people with the potential to be reactivated could not be identified and followed up on systematically enough.

As a result, fundraising remained too dependent on individual campaigns, even though much of the growth potential was already present in the existing data.

The Stratics Approach

A single donor image as the basis for every subsequent action

Using the Master Intelligence Platform (MIP), we consolidated the various data sources into a single, up-to-date donor profile. This made it possible to see who a person is, how often and how much they donate, through which channels they have interacted with us, and how the relationship has evolved over time.

Based on this, donors could be segmented according to behavior, history, and potential. These insights then informed targeted fundraising, retention, and reactivation campaigns.

This creates a self-reinforcing process: each interaction enriches the donor profile, and a richer donor profile makes each subsequent action more relevant.

CRM
Bank
Website
Campaigns
Social
Donation Platforms
Call Center
F2F
PA (local branch)
1
Breaking Down Data Silos
A Single 360° Donor Profile
2
Real-time insights
Dashboards & KPIs
3
Smart Segmentation
Behavior & Engagement
4
Prediction / AI
Churn, LTV, Next Gift
5
Multichannel Activation
Right channel, right message
Email
SMS
WhatsApp
Ads
Direct mail
Social media
F2F
PA
Donor
Greater engagement
Higher Loyalty
More donations

Result

From Campaigns to a Structural Growth Model

Within twelve months, donation revenue increased by 70% and the number of active donors rose by 180%. At the same time, the contact database grew by 25%.

But the most significant change lay behind those figures.

Fundraising became less reliant on broad, standalone campaigns and increasingly driven by insights into donor value, behavior, and potential. As a result, the organization was able to determine more precisely who it needed to engage, retain, or re-engage.

Organizations that centrally manage and actively use donor data turn fundraising into a structured growth process rather than a series of isolated campaigns.

Customer Engagement Dashboard: Flat Line Through Early 2023, Followed by a Structural Increase
Customer Engagement (Overall), 2018–2025. The sustained growth will begin as soon as all donor data is consolidated into a single, centralized view.

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